Shipping & Delivery Policy
Every Classy order is handled with the same care as the fragrance inside it. Here is exactly what to expect, from confirmation to your door.
Order Processing
Orders are processed and dispatched within 1–2 business days of confirmation. Once your order ships, you will receive a confirmation message with tracking details.
Delivery Times
| Region | Estimated Delivery |
|---|---|
| Cairo & Giza | 3–5 business days |
| Alexandria | 4–6 business days |
| Other governorates | 5–7 business days |
Delivery estimates are calculated in business days and do not include Fridays, public holidays, or peak periods.
Shipping Fees
| Region | Fee |
|---|---|
| Cairo & Giza | EGP 80 |
| Alexandria | EGP 105 |
| Other governorates | Calculated at checkout |
Payment Options
- Cash on Delivery (COD) — available nationwide
- Online payment by card or digital wallet (where enabled at checkout)
Order Tracking
Once your order leaves our hub, we send tracking details so you can follow your shipment's progress until it reaches you.
Risk & Responsibility
Classy packages every order securely before handing it to our delivery partner. Responsibility for the shipment remains with us until it is delivered to you — if a package is lost or damaged in transit, that is on us to resolve, not you.
Damaged or Missing Items
If your order arrives damaged, or something is missing, contact us within 48 hours of delivery with your order number and a photo of the issue. We will replace the item, refund it, or re-ship it — your choice.
Returns & Exchanges
For details on returning or exchanging a product, please see our Returns & Exchange Policy.