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Quick answers, just for you

Frequently asked questions

Have questions about our products, shipping, or returns? We’ve gathered the most common ones to help you out quickly.

Yes. Every bottle at Classy is sourced directly from its original house in Saudi Arabia — never a decant, never a reformulation, never a substitute. Each product page shows exactly what you're buying, and that's exactly what arrives, sealed and untouched.

Since payment is Cash on Delivery, the package stays sealed until it's yours. We're not able to open it for a look before payment — the seal is what allows us to accept a return later, so it has to stay intact until the order is complete.

Orders are usually prepared within 1–2 business days. Cairo and Giza typically see delivery within 3–5 business days from there, and Alexandria in 4–6. Timing can shift slightly depending on the week and your exact area.

Classy currently delivers to Cairo, Giza, and Alexandria, with Cash on Delivery available across all three. We're working on expanding coverage — if you're elsewhere in Egypt, reach out and we'll let you know the moment that changes.

Sealed bottles can be returned within 7 days of delivery for a full refund, provided the packaging hasn't been opened. Perfume is a hygiene-sensitive product, so we can't accept an opened bottle back — but if something arrives damaged or isn't what you ordered, we'll replace it or refund you without argument.

Every product page lists its top, heart, and base notes — the order in which a scent unfolds through the day. If you're unsure where to start, message us directly. Tell us what you already wear, and we'll point you toward something close.

Yes. Cash on Delivery is our standard payment method across Cairo, Giza, and Alexandria, on every order regardless of size.

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